We accept payment by credit card or paypal. If you're a caveman (or cave lady) without a credit card or Paypal and would like to pay via cash, check, or money order, contact email@example.com for info on alternate payment methods. Sorry, we don't accept orders over the phone.
Yes, we ship internationally. You should see the available shipping options to your country as you go through checkout. If you get an error instead of a shipping option during checkout, please email us at firstname.lastname@example.org with your location and we will get it fixed.
Depending on your delivery location and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order, and you will be required to pay them to receive your package.
Yes, we ship to APO and FPO addresses. Since we use the United States Postal Service, customers shipping to APO or FPO addresses should put the United States as their country and use domestic shipping options and rates.
We ship via the United States Postal Service. Our rates are based on your location, the weight of your package, and the shipping method that you choose. To calculate the cost of shipping for your order, put in your address during checkout and click continue. The available shipping options to your address will be displayed with their price.
|First Class Mail||2-7 days||Starts at $4.99|
|Priority Mail||2-5 days||Starts at $6.99|
|Express Mail||1-2 days||Starts at $20.99|
|Canadian First Class||2-4 weeks on average||Starts at $4.99|
|Canadian Priority Mail||6-12 days||Starts at $17.99|
|International First Class||2-4 weeks on average||Starts at $7.99|
|Priority Mail International||6-12 days||Starts at $24.00|
Please note: International First Class Shipping is only available for orders under 4 pounds in weight. If you have a large international order that is over 4 pounds, your only shipping option will be Priority International. In that case, it may be cheaper to separate your order into two orders that can ship via International First Class.
If you have any questions about shipping please email us at email@example.com.
First Class Mail and Priority Mail come with a Delivery Confirmation number that will be sent to you via email when we ship your order. A Delivery Confirmation number is similar to a tracking number, however information about the progress of your shipment is usually not updated until the day your shirt is delivered, and sometimes it says the package was delivered a day or two before it actually arrives in your mailbox.
Express Mail comes with a tracking number that will be sent to you via email when we ship your order.
For international orders you are given the custom's form number which cannot be used to track the package. Sorry!
If you have a good shirt idea, send it to firstname.lastname@example.org, and if we want to make it we will pay you $150 and give you a free t-shirt of your choice. The more ideas you send in, the better chance that one of yours will be selected. Feel free to include multiple ideas in one email.
We are always looking for talented designers to work on a freelance basis. If you are interested, please contact us at email@example.com.
We are always on the lookout for new models. If you are interested, please send a variety of pictures of yourself to us at firstname.lastname@example.org. Include the city you are located in, and any other info you think we will find helpful. The more pictures that you include, the better. And please include some where you are having fun! They do not need to be professional shots. In fact, we prefer at least some are pictures of you hanging out, goofing off, smiling, and having fun.
For technical inquiries or issues, please contact our Chief Nerd at email@example.com.
If you received the wrong shirt or the shirt we sent you is defective, do not just mail it back to us. Please contact us at firstname.lastname@example.org with your order number and specifics on what we messed up, and we will take care of it for you.
Unworn/unwashed shirts can be exchanged within 60 days of delivery. The packing slip that was included with your order has the instructions for an exchange at the bottom of the page. If you no longer have the packing slip you can email us at email@example.com and we can let you know how to exchange your shirt.
If you made a mistake on your order or would just like to change something, please email us at firstname.lastname@example.org and let us know. If your order has not been shipped out yet, we should be able to make the change for you. Please include the order number (if you have it), the name the order was placed under, the email address used for the order, and what you would like changed.
Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there you can email email@example.com and we can confirm that the order was placed.
We keep all our other shirts in stock but sometimes temporarily run out of a certain size of a design. We will send you an email right away notifying you of any out of stock situation. We will usually get the shirt back in stock within a week. Often our new shirt for the week is not yet in stock, hence the discount for pre-ordering it. This is always noted in the description. If you order a design that is up for pre-order, expect it to be delayed 1 - 2 weeks. If your order contains one or more shirts that are out of stock, then it will not typically be shipped out until all the shirts are in stock.
The name on your credit card bill will be The I Am Brand is the legal name of our company.
Retailers interested in wholesale information should contact us at firstname.lastname@example.org. Please include your contact information, what store you are purchasing for, and a valid employer ID number.